To improve customer service, subject to applicable laws, we may also record and review conversations with customer support, and analyze any feedback provided to us through voluntary customer surveys. When you interact with our customer support via email, telephone, online or in person, we collect your personal data, such as name, shipping address, phone number, email address and contact preferences, information about the products you own, such as their serial numbers and dates of purchase. We use the personal data collected from you for purpose of delivering our membership service to you, completing purchase orders, facilitating payments, rendering of repair and maintenance services, and, upon your consent, providing you with updated news and marketing information on the products and services offered by MiTAC. We collect and process your personal data for purpose of performing our obligations under the membership agreement and/or purchase agreement with you. PURPOSE AND BASIS OF MITAC’S COLLECTION AND PROCESSING OF YOUR PERSONAL DATA 1. This policy tells you about the why, what, how, and when in relation to MiTAC’s collection and processing of your personal data. MiTAC understands its obligations to help you understand how and why MiTAC processes your personal data. MiTAC is committed to protecting your personal data and being transparent about what information it holds. We’ve helped you sift through the finer details, so you can power your needs without a hitch.This privacy policy explains how MiTAC Europe Limited (‘‘MiTAC’’ or ‘‘We’’) uses personal data from and about you, on the portal site operated by MiTAC, by phone, email, or otherwise when you visit our website, or use the services provided on and through our website, including purchasing goods or providing after-sales services. These promises are backed by service centers and repair facilities that will repair the products both during the manufacturer’s warranty, as well as after the expiry of the warranty, aiming to keep their products operating in reliable condition for many years. JD North America’s management, sales and customer service teams are dedicated to customer satisfaction, ensuring that customers always come first. Warranty and Quality of Gentron Generators JD North America’s gasoline-powered products, such as the Gentron generators, as well as propane-powered products, meet Environmental Protection Agency (EPA) and/or California Air Resource Board (CARB) requirements, with their product line covered by extensive service network and parts distribution. (UL) or Canadian Standards Association (CSA), a testament to their quality standards. Taking special pride in their independent research and development efforts, many of JD North America’s products bear the symbols of Underwriters Laboratories, Inc. With its national headquarters located in Charlotte, North Carolina, their distribution warehouses are in North Carolina and Puerto Rico. With a sprawling 6 million square feet of global manufacturing space in China, JD North America produces an array of products besides gas and propane generators, such as horizontal, vertical and snow engines, pressure washers, water pumps and other small engine equipment. Gentron generators are distributed in North American markets by JD North America, a global manufacturer and distributor of outdoor power equipment founded in 2005, it targets both large retailers as well as independent dealers. and manufactured in China by Jiang Dong, a large and well-established, small engine and generator manufacturer. Gentron generators are engineered in the U.S. ![]()
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